3D Secure Processing stands for Three Domain Model processing.  This refers to payments being split up into three different domains:

*  The Issuer Domain – this domain deals with the mechanisms of the card issuer and the cardholder

*  The Acquirer Domain – this domain deals with the merchants.

*  The Interoperability Domain – deals with the functions of the Issuer and Acquirer Domains.

This model is used for secure payment processing systems.  This credit card processing method also helps to better the performance of transactions online.  When using this processing method, customers begin to trust you more, and your business starts to increase.  During this process, when customers make a purchase, the system will be able to tell whether or not the transaction is legitimate or fraudulent. 

The performance of transactions should be impacted in a positive way as to benefit the merchants as well as the customers.  Both VISA and MasterCard have used the 3D Secure Payment Processing Program for branding purposes.  With VISA, it is called “Verified by VISA,” the brand for MasterCard is, “SecureCode”.

For both. the branding of VISA and MasterCard brands, merchants can participate if they wish.  However, if the merchant has a lot of chargeback’s on their account, then their participation is limited. 

This credit card processing program was created to keep credit card transactions flowing and reduce or eliminate the number of fraudulent accounts.

Any merchant website should be branded with an SSL certificate.  When a customer sees this on a merchant’s website, they’ll know that the website is legitimate and their data is secure.  SSL is an acronym for Secure Socket Layer.  SSL lets users on the internet get involved with websites that are deemed secure.  One example of such a website is a bank.  It is imperative that they have this certificate on their website because there is so much sensitive information regarding customer bank accounts. 

The SSL certificate lets people know that the data that goes between the web server and a merchant’s browser is safe and cannot be leaked out or hacked.  Having an SSL certificate on a merchant’s website can:

*  Get customers from all over the world.

*  Influence customer’s confidence in the merchant’s website.

*  Customers will feel a sense of security knowing that their sensitive information is safe.

*  Customers will have that sense of trust that merchants are looking out for them.

On the other hand, if a website does not have an SSL certificate, there may be some question marks.  Their sensitive credit card information might not be as secure as customers thought.  Hackers may take advantage of the oversight and invade the website.  Customers may decide to go somewhere else because of the breach of security.

It’s very important that merchants keep their customers happy and their credit card processing secure by providing having a SSL certificate.  There’s nothing worse than having a website and the customer’s information has been compromised.  When you go that extra mile to put those measures in place, your customers will thank you for it.

It is extremely important for an eCommerce website to exercise extreme clarity in regards to shipping information, products, and checkout. It is imperative that the customer is aware of how the charge will appear on their card statement. Some customers mistakenly submit a fraudulent charge claim because they did not recognize the charge. Another way to prevent such confusion is to send automatic follow-up emails reminding customers that their card will be charged. These emails are also an appropriate time to reiterate to the customer that they are welcome to call you with any questions concerning this order. The business telephone number should appear clearly on the website as well as on the actual credit card charge. This allows customers to easily call to verify the charge without having to research what the charge might have been.

Pre-ordered items should not be charged to credit cards in advance. The time in which it takes to receive the item in stock may give the customer time to change their mind or simply claim a false charge on the grounds that no items were shipped. Instead, wait until the item is in stock and ready to be shipped before charging a customer’s credit card.

Getting rid of mistaken charges quickly is also a valuable policy for eCommerce. Not only does this avoid confusion and assure the customer that you will not be keeping the money, but it will also build your reputation as a professional and organized establishment. If a mistaken charge is not quickly voided, the customer is likely to take matters into their own hands by simply requesting a chargeback. If a customer reports a mistaken charge, you must never put off responding. It is imperative that you send an immediate response at least to let the customer know you are looking into the matter and will correct it as soon as possible.

The basic idea of preventing chargebacks is to have professional quality control and customer service policies that deal with the problem before a customer has time to consider disputing the charge with their credit card institution. It is much better to deal with these issues with customers directly, both for your future business and for your credit and legal integrity.

Merchant accounts make it possible for businesses to provide online credit card processing. For more information on credit card processing visit www.stradafee.com.